Delivery Information

Delivery cost

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Delivery time

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Dispatch timing

Next business day

Please be noted that our warehouse is closed on public holidays in Sydney, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 business days. During sale periods, orders may take an extra 2 - 3 business days to process.

 

Delivery provider

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Order tracking

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker.

There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

Billing address different from shipping address

During the checkout process you can choose a different address for your billing address. Please note that this option is only valid for addresses within the same country.

 

International Shipping

Delivery costs for outside of Australia do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian Export regulations we are required to declare the exact value of all items. We are also prohibited by law from identifying an order as a 'gift' for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

 

Order Changes

If you need to make changes to your order (including your shipping address) we can only do so prior to your item(s) being shipped. To change any of your order detail, please call us on 1300 882 031 (Monday to Friday AEST 8:00am - 9:00pm) or email to info@sensha.com.au.

 

Incorrect Delivery

In the event you receive goods that you did not order or an item is missing from your order but has been invoiced, please contact us on 1300 882 031 (Monday to Friday AEST 8:00am - 9:00pm) or email to info@sensha.com.au. We will correct the order and organize the return. SENSHA will cover any costs associated with returning an incorrect order item.

 

Faulty Goods

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact us on 1300 882 031 (Monday to Friday AEST 8:00am - 9:00pm) or email to info@sensha.com.au. If available you can request a replacement or refund for the product. There will be no charge to return a faulty item.

 

If you cannot find information you require here, please contact us or live chat with us on Facebook Messenger.