SENSHA charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates (incl. GST) are as follows:
|Country||Order Value (AUD)||Delivery Cost (AUD)|
|Australia||$0.00 - $19.99||$6.95|
|Australia||$20 and above||Free|
|New Zealand||$0.00 - $49.99||$19.95|
|New Zealand||$50 and above||Free|
|Rest of the world||$0.00 - $99.99||$27.95|
|Rest of the world||$100 and above||Free|
Your total shipping charges will automatically compute during checkout prior to the completion of your order.
For customers in Australia, all orders exceeding a value of AUD $20 are offered Free Shipping. For customers in New Zealand, all orders exceeding a value of AUD $50 are offered Free Shipping. For customers in the rest of the world, all orders exceeding a value of AUD $100 are offered Free Shipping.
We will process and ship all orders within the next 1-2 business days. After the dispatch, delivery time will be based upon geographic locations, but usually:
|Australia||2 - 6 business days|
|New Zealand||6 - 10 business days|
|South Pacific||8 - 12 business days|
|Asia||8 - 12 business days|
|Canada, UK and Europe||8 - 12 business days|
|United States of America||8 - 12 business days|
|Rest of the world||8 - 12 business days|
Please note that our warehouse is closed on public holidays in Sydney, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 business days. During sale periods, orders may take an extra 2-3 business days to process.
If your order does not arrive within the estimated time frame please contact Blackmores consumer support via email: email@example.com, quoting your order number and your tracking number if you have it handy. For international orders you may need to speak with your local postal service to find out more about the status of your order.
Billing address different from shipping address
During the checkout process you can choose a different address for your billing address. Please note that this option is only valid for addresses within the same country.
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
Delivery costs for outside of Australia do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian Export regulations we are required to declare the exact value of all items and identify the order as dutiable merchandise. We are also prohibited by law from identifying an order as a 'gift' for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
If you need to make changes to your order (including your shipping address) we can only do so prior to your item(s) being shipped. To change any of your order detail, please call us on 1300 882 031 (Monday to Friday AEST 8:00am - 9:00pm) or email to firstname.lastname@example.org.
In the event you receive goods that you did not order or an item is missing from your order but has been invoiced, please contact us on 1300 882 031 (Monday to Friday AEST 8:00am - 9:00pm) or email to email@example.com and we will correct the order and organize the return. SENSHA will cover any costs associated with returning an incorrect order item.
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact us on 1300 882 031 (Monday to Friday AEST 8:00am - 9:00pm) or email to firstname.lastname@example.org. If available you can request a replacement or refund for the product. There will be no charge to return a faulty item.